What to do in case of defective products ?
In case of damaged item during shipment, take pictures of the packaging and its contents, and claim with the company delivered to you, then contact us, we will explain the procedure and replace your product.
In the case of a defective product after installation and during the warranty period, thank you contact us by Email and we provide the following information:
- Date of purchase, and order number
- Complete description of the defective product
- Brief explanation of the conditions of use and the problem identified
- Your name, address and phone number
We give you the procedure, a customer service number and a return address of the nearest customer service center, then we will replace your product with the same.
You can contact us by Email, Phone or Skype, an English speaker staff will answer you.
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