We also guarantee the problems related to transport conditions. Defective products will be traded after their return in their original packaging to the address supplied by customer service.
Return costs will be borne by the buyer, except in case of reception of a package damaged during transport, and when the customer reported the problem to the delivery company.
Product on promotion may be subject to particular conditions of guarantees. These warranty terms are part of our general conditions of sale and are validated by the customer upon purchase.
As a pioneer in the LED industry, we can say, from our tests and our experience that the lifetime of LED bulbs is not only linked to the LED component. .. In fact the majority of breakdowns comes from the the others electronics components of the bulbs such as resistors, tranformers...The conditions of use: climate, non stable the voltage can also affect the duration of LED products ... We guarantee our products up to 2 years, does not mean that we will not support any customer beyond this time ... Beware of websites that offer attractive guarantees 5 years and over, there are not manufacturers ... simply want to sell their stock ... In case of problems, they will find any pretext to evade their commitments ...
In all cases, we won't fail in our mission of service, and find the best compromise to keep you as a customer.
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